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Mike Heflebower | Heflebower Funeral Services

Mike Heflebower | Heflebower Funeral Services

Mike Heflebower
Heflebower Funeral Services

Mike Heflebower has been a licensed funeral director since 1990, and he’s spent more than 28 years in the funeral service industry. For someone who deals with grief and death every day, Mike is one of the most cheerful, comforting and pleasant men you’ll ever meet. He happily opened up to DenPeeps about his years as a small business owner.

DenPeeps:

What advice would you could give to someone starting a business?

Mike:

Look at the cost of advertising and marketing your business. That’s something that’s changed a lot over the years and has become much more expensive than it was back when you were putting ads in newspapers. Today marketing is all online and you have to have more depth than just a picture in the paper.

DenPeeps:

When did you know it was time to grow?

Mike:

You get to a tipping point when you have to decide: what do you want to add? What extra step will get you over where you are right now? Are you going to look for growth or are you satisfied with where you are now? I’ve always wanted to see how far we could grow a business, enhance it, and make it more customer friendly.

DenPeeps:

How do you balance life and work?

Mike:

I get funny looks when I tell people I’m a mortician, a funeral director, an undertaker. They look at me and go: really? Actually, I’m just a dad, a husband. I enjoy the time with my kids. I raised our kids a lot because my wife travels for her work. We just balance because we have to.

DenPeeps:

Have you had to let people go?

Mike:

When you work from a caring heart, it’s difficult to let an employee go. When they’re not living up to your expectations, when they’re not doing the things set out before them, when they’re violating the trust or integrity of the business, that’s when they need to go.

DenPeeps:

What’s the one thing that keeps your business going?

Mike:

I love to be out and about, talking with people, getting to know people. I enjoy meeting someone new at every event I go to. Every chamber event, every groundbreaking, whatever’s going on, it’s great to be out there and get to know people. Make a connection with them, that connection makes a great relationship, and then when they need your services, you’re on the top of their mind.

DenPeeps:

What’s the one thing you’re most proud of?

Mike:

When you have the opportunity to help someone who needs the help. We don’t turn anyone away for any reason. We’re there to help and available 24 hours a day. I’ve had families that say, “I didn’t call you because it was the weekend.” Weekends don’t count in the funeral business. That’s another day someone may pass away and you may need us. I’m proud that we’re always there.

DenPeeps:

Is there any part of your business that brings you down?

Mike:

The funeral industry has never gotten me down because I know there’s an opportunity to help someone. When there’s a tragic situation or a death of any kind, we have an opportunity to grab hold of that family, hold them tight for a few days, lift them up, and give them a little nudge back on the road to life.

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You can contact Mike Heflebower at:
720.344.6087

Be sure to tell him you read his feature on DenPeeps.com!