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Angel Tuccy | Eric Reamer | Co-Hosts Experience Pros Radio Show

Eric Reamer Angel Tuccy ExperiencePros Radio Show

Interview with Angel and Eric

Darrell Stern sat down with Angel and Eric in their favorite cozy, intimate hangout known as “live on air” and asked them about their own experiences as small business owners.

Darrell

Let’s talk about business growth. When do you know it’s time to grow and take that next step? How do your prepare? Did you take a “leap of faith” or did you do more planning?

Angel

All the successes that have come out of Experience Pros are because we actually listen when somebody comes up with an idea. We try to say, “let’s do it!” or “how do we add that to what we’re already doing?” Our business has grown not because of our own ideas but because someone on the outside offered a better idea. We’ve been good at receiving that new information and incorporating it.

Darrell

What do you wish you had more of? Besides clients and money, of course.

Eric

Cheerleaders. But let me qualify: not the Dallas Cowboys cheerleaders, but brand advocates. What we’re doing at Experience Pros is starting a revolution on how people are treated in business. The biggest thing we hope for are cheerleaders who want to get on board with our vision. Who will cheerlead for the movement. Not necessarily for us but what we stand for.

Darrell

When did you realize you had to hire your first employee?

Angel

We hired our first employee right after our first event. We ended up with a huge list of people and it was more than we can handle. So we hired someone to organize and do our follow-up calls.

Eric

I think the best answer is: you hire when the pain exceeds your ability to perform. We couldn’t do it on our own, so we hired someone to help.

Angel

It’s hard bring someone else in. It’s hard to teach them the culture of our customer service — for instance, we don’t say, “we can’t take your call,” we find a way to say yes, to keep it positive.

Darrell

Have you ever had to let someone go?

Eric

Our policy here is to build bridges rather than barriers. So even when we part ways we seek to retain the relationship. That can be complicated, when it’s obvious that it’s not working out. But every single person where we’ve had to sever our business relationship, we’ve kept the personal relationship. When it’s not the right fit for us, there’s always another business out there that makes a better fit for them.

Angel

I remember the first time we let someone go, after she walked out, I asked Eric: “Did she quit, or did we fire her?” We both knew it wasn’t working out any more, and it was a mutual agreement that we part ways. We have that kind of communication with everyone we work with.

I think that was one of our hardest challenges, since it is so much about relationships and people and emotions. If you look for a way to build that relationship, then most of the time it works out when it’s time to part ways.

Denver is a pretty small town. Everybody knows somebody. The last thing we want is a reputation that we “chew ‘em and spit ‘em out.”

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